Privacy Policy

1. Introduction

Bisoneva Limited Company, an Arizona limited liability company, doing business as(DBA)  Bisoneva Bookkeeping ("Bisoneva," "we," "our," or "us"), is a professional bookkeeping and accounting services firm based in Phoenix, Arizona. We are committed to protecting the privacy, confidentiality, and security of the personal information entrusted to us by our clients, prospective clients, and visitors to our website and digital platforms.

This Privacy Policy describes the types of personal information we collect, how we collect and use that information, with whom we may share it, and the choices and rights available to you. It applies to all information collected through our website, contact forms, intake forms, SMS messaging program, email correspondence, and any other means by which you interact with Bisoneva Bookkeeping.

By accessing our website, submitting any form, or engaging with our services in any manner, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. Our services are intended exclusively for individuals who are 18 years of age or older. We do not knowingly collect personal information from anyone under the age of 18.

2. Information We Collect

We collect personal information that is necessary to provide professional bookkeeping and accounting services, to communicate with you effectively, and to comply with applicable legal and regulatory obligations. The information we collect falls into two general categories: information you provide directly to us, and information collected automatically through your use of our digital platforms.

2.1 Information You Provide Directly

When you contact us, complete an intake form, request a consultation, or otherwise communicate with Bisoneva Bookkeeping, we may collect the following categories of personally identifiable information:

• Company Name — the name of the business you represent or operate, if applicable.
• Full Name — your first and last name as provided in correspondence or on any form.
• Email Address — used for service communications, correspondence, and updates.
• Phone Number — collected via contact forms, intake forms, or SMS opt-in checkboxes, and used for service-related communications and our SMS messaging program.
• Message Text — the content of messages or inquiries you submit through our contact or intake forms, including any details you choose to share about your bookkeeping or accounting needs.

We collect only the information reasonably necessary to respond to your inquiry or to fulfill the scope of services requested. You are not obligated to provide all requested information; however, withholding certain information may limit our ability to provide services or respond to your inquiry effectively.

2.2 Information Collected Automatically

When you visit our website, certain technical and usage information may be collected automatically through cookies and other standard tracking technologies. This may include your Internet Protocol (IP) address, browser type and version, the pages you visit on our site, the date and time of your visit, referring URLs, device type and operating system, and general geographic location derived from your IP address. This information is collected in aggregate and is used primarily for website analytics, security monitoring, and improving the user experience. Please see Section 7 for more information on cookies and your options.

3. How We Collect Information

Bisoneva Bookkeeping collects personal information through the following means:

• Contact and Intake Forms — Forms available on our website through which prospective and current clients submit inquiries, schedule consultations, or provide information necessary for onboarding.
• SMS Opt-In — A checkbox presented on our website forms through which you may affirmatively consent to receive text messages from Bisoneva Bookkeeping as part of our SMS messaging program. Consent is obtained expressly at the time the form is submitted.
• Cookies and Tracking Technologies — Automated tools embedded in our website that collect technical usage data as described in Section 7 of this Policy.
• Direct Correspondence — Information you provide when you contact us by email, phone, postal mail, or any other means of direct communication.

4. How We Use Your Information

We use the personal information we collect for legitimate professional, operational, and compliance purposes. Specifically, we use your information for the following purposes:

5. SMS Communications

5.1 The Bisoneva Client Messaging Program

Bisoneva Bookkeeping operates the Bisoneva Client Messaging SMS program, through which we send text messages to clients and prospective clients who have opted in to receive such communications. This program is designed to facilitate timely, professional communication regarding the services we provide.

5.2 Types of Messages

Messages sent through the Bisoneva Client Messaging program may include, but are not limited to: client support notifications and responses, appointment reminders and scheduling confirmations, filing deadline reminders, account updates and status notifications, and — where you have provided separate consent — informational or promotional messages about our services. Message frequency varies and will depend on the nature and stage of your engagement with Bisoneva Bookkeeping.

5.3 Standard Rates and Charges

Messages sent through the Bisoneva Client Messaging program may include, but are not limited to: client support notifications and responses, appointment reminders and scheduling confirmations, filing deadline reminders, account updates and status notifications, and — where you have provided separate consent — informational or promotional messages about our services. Message frequency varies and will depend on the nature and stage of your engagement with Bisoneva Bookkeeping.

5.4 How to Opt In

You may opt in to the Bisoneva Client Messaging program by checking the designated SMS consent checkbox on our contact form, intake form, or any other form on our website or customer portal where this option is presented. Opting in constitutes your affirmative written consent to receive text messages from Bisoneva Bookkeeping at the phone number you provide. Your consent is not a condition of purchasing or receiving our bookkeeping and accounting services.

5.5 How to Opt Out

You may opt out of the Bisoneva Client Messaging program at any time by replying STOP to any text message you receive from us. Upon receipt of your STOP message, we will send you a final confirmation text and you will no longer receive SMS messages from the program, except as required by law or in direct response to an inquiry you initiate. You may also contact us directly at   (602) 887-9566  to request removal from the program. You may also contact us at to-email-spencer/ .

5.6 SMS help

For help, reply HELP to any message or contact us at to-email-spencer/ .

5.7 Data Sharing

• Customer data is not shared with 3rd parties for promotional or marketing purposes
• Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

5.8 Bisoneva Bookkeeping Messaging Terms and Conditions

1. The messaging program consists of general conversational messaging to answer questions and provide support to customers, promotional offers or discounts, any promotion of your products/services.
2. You can cancel the SMS service at any time. Just text 'STOP' to the phone number from which you received messages. After you send the SMS message 'STOP' to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
3. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at .to-email-spencer/.
4. Carriers are not liable for delayed or undelivered messages.
5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on communication needs. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
6. If you have any questions regarding privacy, please read our privacy policy contained in the rest of this document/page.

If you have questions about this SMS program or privacy practices, contact Bisoneva Bookkeeping at  (602) 887-9566 or at to-email-spencer/. 

5.8 Privacy of SMS Consent Data

Consumer data will not be transferred to external organizations, except for strictly necessary processors that help deliver the service.

We do not sell, rent, share, or transfer consumer personal data, including SMS opt-in data and consent records, to any external organization for marketing or any other purpose unrelated to providing our services. We maintain safeguards to prevent unauthorized access or sharing.

Bisoneva Bookkeeping is committed to protecting the privacy of your SMS opt-in information. We do not sell, share, rent, or otherwise disclose your phone number or SMS opt-in consent data to any third party for their own marketing or promotional purposes. Your decision to opt in to our SMS program is confidential and will be used solely in connection with the Bisoneva Client Messaging program as described herein. This commitment is consistent with the guidelines established by the Cellular Telecommunications Industry Association (CTIA) and applicable provisions of the Telephone Consumer Protection Act (TCPA).

SMS Program Summary
Program Name: Bisoneva Client Messaging | Opt-In: Checkbox on our forms | Opt-Out: Reply STOP | Help: Reply HELP or email  to-email-spencer/  | Msg & data rates may apply | Frequency varies | Consent is not a condition of service.

6. Sharing of Information

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

Bisoneva Bookkeeping does not sell, rent, trade, or otherwise transfer your personal information to unaffiliated third parties for their marketing or commercial purposes. We treat the personal information of our clients with the same confidentiality that professional accounting standards require.

We may share your personal information in the following limited circumstances:

• Service Providers — We may share information with trusted third-party vendors who assist in operating our business, such as cloud storage providers, IT support and security vendors, software platforms used in the delivery of accounting services, and other contractors who support our operations. Any such service providers are contractually required to maintain the confidentiality and security of your information and are prohibited from using it for any purpose beyond providing services to Bisoneva Bookkeeping.
• Legal and Regulatory Disclosure — We may disclose personal information when required to do so by law, regulation, court order, subpoena, or other legal process, or when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, or respond to a government request.
• Business Transfers — In the event of a merger, acquisition, restructuring, or sale of all or a portion of our business assets, personal information we hold may be transferred to a successor entity, subject to the same protections described in this Policy.

We do not share personal information with any third party for advertising, marketing, or any other commercial purpose unrelated to the delivery of our professional services.

7. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and to collect aggregated analytical data. Cookies are small text files placed on your device by a web server when you visit a website. They allow us to recognize your browser and remember certain preferences or activity.

We use two primary types of cookies on our website. Essential cookies are necessary for the proper functioning of our website and cannot be disabled without affecting site performance. These cookies do not collect personally identifiable information and are used solely to enable core site functionality. Analytics cookies allow us to understand how visitors interact with our website — including which pages are most frequently visited, how long visitors remain on certain pages, and how they arrive at our site. This data is collected in aggregate form and is used to improve the design and content of our website.

You have the right to control the use of cookies on your device. Most web browsers allow you to refuse or delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. For more information on managing cookies, refer to your browser's help documentation.

8. Data Retention

Bisoneva Bookkeeping retains personal information only for as long as necessary to fulfill the purposes for which it was collected, to provide our professional services, and to comply with applicable legal, regulatory, and professional obligations.

Client financial records and related personal information are retained for a minimum of seven (7) years, consistent with generally accepted accounting practices, applicable tax recordkeeping requirements, and the standards established by relevant federal and Arizona state regulatory authorities. In some circumstances, records may need to be retained for a longer period as required by law or professional obligation.

Personal information collected through contact forms, general inquiries, and prospective client outreach is retained for as long as it remains relevant to our business relationship and is deleted when it is no longer needed for the purpose for which it was collected.

Records of SMS opt-in consent — including the date, time, and method of opt-in — are retained for the duration of your participation in the Bisoneva Client Messaging program, plus a reasonable additional period thereafter, in order to demonstrate compliance with applicable TCPA and CTIA requirements. These records will not be used for any purpose other than maintaining an accurate record of consent.

9. Your Rights

Bisoneva Bookkeeping respects your rights with respect to your personal information. Depending on your location and applicable law, you may have the following rights:

• Right to Access — You may request a copy of the personal information we hold about you.
• Right to Correction — You may request that we correct inaccurate or incomplete information we hold about you.
• Right to Deletion — You may request that we delete your personal information, subject to our legal and professional obligation to retain certain records.
• Right to Restrict Processing — In certain circumstances, you may request that we limit the way in which we use your personal information.
• Right to Opt Out of Marketing — You may opt out of receiving marketing communications from us at any time by contacting us at to-email-spencer/ or by following the unsubscribe instructions included in any marketing message.

Residents of the State of Arizona have rights with respect to their personal data under applicable Arizona law, including the right to know what personal information is collected and how it is used, the right to access and correct such information, and the right to request deletion, subject to applicable exemptions. To exercise any of these rights, please contact us using the information provided in Section 14 of this Policy.

We will respond to verifiable requests within the timeframe required by applicable law. We will not discriminate against you for exercising your privacy rights.

10. Security

Bisoneva Bookkeeping takes the security of your personal information seriously. We implement reasonable and industry-standard administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, loss, or destruction. These measures include, but are not limited to, secure data storage practices, access controls limiting information to authorized personnel, encryption of sensitive data in transit, and regular review of our security procedures.

We require any third-party service providers who handle personal information on our behalf to maintain comparable security standards and to use your information only in connection with services provided to Bisoneva Bookkeeping.

However, no method of electronic transmission or data storage is completely secure. While we are committed to protecting your personal information, we cannot guarantee absolute security. In the event of a data breach that is reasonably likely to result in harm to you, we will notify you as required by applicable law.

11. Third-Party Links

Our website may contain links to third-party websites, services, or resources that are not owned or controlled by Bisoneva Bookkeeping. These links are provided for your convenience only and do not constitute an endorsement of any third-party site or its content. Bisoneva Bookkeeping has no control over, and assumes no responsibility for, the privacy practices, content, or security of any third-party websites. We encourage you to review the privacy policy of any website you visit before providing any personal information.

12. Children's Privacy

Our services are intended solely for individuals who are 18 years of age or older. Bisoneva Bookkeeping does not knowingly solicit, collect, or maintain personal information from children under the age of 18. Our website and services are not directed to minors, and we do not market our services to individuals under 18.

If we become aware that we have inadvertently collected personal information from a minor under the age of 18 without verifiable parental consent, we will take prompt steps to delete that information from our records. If you believe that a minor may have provided personal information to us, please contact us immediately at to-email-spencer/ so that we may investigate and address the matter appropriately.

13. Changes to This Privacy Policy

Bisoneva Bookkeeping reserves the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, service offerings, legal requirements, or technological environment. When we make changes, we will revise the "Last Updated" date at the top of this Policy.

For material changes — those that significantly affect the way we handle your personal information — we will provide notice through a prominent announcement on our website, by email to the address on file for your account, or by other appropriate means, prior to the change taking effect. Your continued use of our website or services following any update to this Policy constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically to remain informed of how we are protecting your information.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, your personal information, or your rights as described herein, please do not hesitate to contact us. We are committed to addressing your inquiries in a timely and professional manner.

Bisoneva Bookkeeping
A service of Bisoneva Limited Company

We will make every effort to respond to your inquiry within a reasonable timeframe. If you are exercising a specific legal right with respect to your personal information, please indicate that in your communication so that we may prioritize and respond appropriately.